Returns & Exchanges

At Vinyl Castle, we want you to be completely satisfied with your purchase; if your records or equipment aren't hitting the right note, you can return them within 30 days of delivery. Please ensure items are in their original packaging and condition to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your account and select the 'Order History' tab to locate the specific transaction and click the 'Request Return' button.

2

Secure the Shipment

Carefully pack your vinyl or gear in its original shipping box with protective padding to prevent any warping or damage during transit.

3

Label and Post

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our team verifies the condition of the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing